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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Questions About My Order

The easiest ways to contact us is via email or by phone! Please email with any questions about your order! Please make sure to include your order number within the email so we can get your problem sorted out ASAP! You may also call or text at this number: 717-298-6466.


Also, feel free to reach out to us on social media!


Eligible returns & exchanges will be given store credit only. Returns must be made within 10 days of purchase (exception during holiday season).
- All FINAL SALE purchases are not eligible for return. Final sale items include earrings, beauty products, and clearance items. 
- Returned items must remain intact, un-washed, and unworn with tags still attached which is decided by the store employee.


Please contact us if:
1. There seems to be an error in your order confirmation email.
2. You've received a defective item. Please be sure to contact us within 3 business days of receipt of your order.
3. You were sent incorrect items or are missing items from your order.

Store Credit Policy  
- In store proof of purchase required
- Bella Sera store credit can be used ONLY at Bella Sera store.


All standard shipping (3-5 business days) is FREE with a purchase over $100. Premium shipping is available at your cost!