Shop our fall favorites!

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Gift Cards

No, unfortunately gift cards can only be redeemed at their respective stores! 

Questions About My Order

The easiest way to contact us is via email! Please email with any questions about your order! Make be sure to include your order number within the email so we can get your problem sorted out ASAP!


Eligible returns & exchanges will be given store credit only. Returns must be made within 10 days of purchase (exception during holiday season).
- All FINAL SALE purchase are not eligible for return.
- Returned items must remain un-washed and unworn with tags still attached which is decided by store employee.

Please contact us if:
1. There seems to be an error in your order confirmation email.
2. you think that you've received a defective item please be sure to contact within 3 business days of receipt of your order.
3. You were sent incorrect items or are missing items from your order.

Store Credit Policy  
- In store proof of purchase required
- Bella Sera store credit can be used ONLY at just Bella Sera store.


All standard shipping (3-5 business days) is FREE with a purchase over $100. Premium shipping is available at your cost!